Capstone

It has become a reality that my communications studies courses have come to a close.  Although I have two more courses scheduled, my journey through the communication courses are over!  I have to admit that I am kind of sad but I have learned so much.  I never thought I would get to this point.  My bachelor's degree is so close now!  I will remain on course for attending the New York Film Academy in June of 2011 for screenwriting.  I look forward to achieving bigger and better dreams!  I also thank all who have helped me thus far and will continue to play a big part in my professional goals. 

-Charnell 

Conflicting Communications in the Workplace

It is inevitable in our society that conflicts will develop in the workplace.  As part of our week 3 assignment, we were asked to give an example of how we would handle a conflict in the workplace.  I gave the following example:

As department manager of Technotronics, it has been brought to my attention that Michael Mayhem has received several complaints.  Mr. Mayhem has been a technical support technician with the company for two years.  He has recently received several complaints from customers regarding lack of service and complaints from co-workers concerning his demeanor.

Since I am Mr. Mayhem’s immediate supervisor, I must address the above concerns.  A one-on-one meeting has been scheduled for Friday, October 29^th at 3:30 p.m.  Mr. Mayhem was notified via email that this meeting is concerning his performance, so I expect a range of emotions and questions.

I have decided to begin the meeting with actual incidents that illustrate Mr. Mayhem’s shortcomings.  This will allow Mr. Mayhem to grasp that I am critiquing his performance, as opposed to his worth as a person (Hcareers website).  Once this is done, I will allow Mr. Mayhem to voice any concerns and answer any questions he may have.  As part of the critiquing process, I will “develop an action plan for improvement” that will benefit Mr. Mayhem, the company, and the customers as well (McGraw Wentworth, 2009).

Professional Communication Organizations

I took the time to join 4 professional organizations today!  They are: International Screenwriters Association, NYCscreenwriters, League of Communication Professionals & Screenwritersdaily.  I'm sure I will be able to benefit from each and every one of them as I continue my journey to becoming the next big thing!